The Electronic Program Guide, popularly known as EPG, is one of the important features offered by IPTV service providers. To make our streaming smooth, all IPTV customers use this TV Guide effectively. However, EPG is no exception from not working issues while streaming IPTV content.
For common users, it is an annoying issue that leads to uncomfortable experiences with IPTV service. In such cases, you have to find the exact problem with the guide and solve it appropriately. In this guide, we are going to explore all major non-working issues with EPG and their solutions in a detailed manner.
Reasons for IPTV EPG Not Working
For various reasons, EPG doesn’t work properly when using any IPTV service. Here are some common reasons for the IPTV EPG not working issue.
- Slow internet speed
- Server issues with the IPTV service
- Incorrect EPG source
- Expired subscription
- Outdated IPTV app
- Incompatible Devices
Solutions for IPTV EPG Not Working
You have multiple solutions to solve the issues listed in the previous section. All you need to do is address the exact issue you have and apply any of the solutions discussed below for the particular issue.
Get A Strong Network Connection
A poor internet connection or network congestion is the most common issue that leads to issues with the TV guide not working. To solve this problem, you should connect your streaming device to a strong internet connection (Ethernet is preferable).
Check the Server Status of the IPTV Service
When the server is down for maintenance, your IPTV provider and EPG might not function properly. Then, users should wait for the servers to return online after the developers fix these issues. You can access and play content from your providers only after fixing the issue.
Use the Valid EPG Source
Using incorrect EPG data is yet another reason for the TV guide not working. If you spot the invalid EPG URL, you should get a new one immediately from your IPTV service provider. You might encounter an incorrect schedule or guidance with an invalid EPG source.
Check the Active Status of your IPTV Subscription
It is important to ensure that you have an active account with any IPTV provider. Once your subscription time is over, you need to purchase the existing or new subscription plan once again. Without an active IPTV account, you can’t access EPG anymore.
Update the IPTV app
In rare cases, outdated IPTV apps might not optimize well enough, and it will release an updated version in the future. If you are using a less optimized version of the IPTV provider or player app, EPG doesn’t work as you expected. So, it is advised that you must update your IPTV app whenever it releases its updated version.
Use the Compatible Device for your IPTV provider
If your streaming device is not compatible with the IPTV app, you can not only access EPG data but also load and watch playlist files offered by the provider. Thus, you should always remember that device compatibility is the foremost thing if you want to stream IPTV content.
Contact Customer Support
If none of the above fixes help you solve the non-working issues of EPG on IPTV, it is advisable to contact the customer care of the IPTV service. They will help you to solve the issues you have with their IPTV service. Most of the best IPTV providers offer round-the-clock customer support for their subscribers.
Frequently Asked Questions
No. Though EPG support is available on most IPTV services, you can’t get this feature for all IPTV providers.
IPTV Trends and Kemo IPTV are top-rated IPTV services that come with efficient TV guide support.